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Terms of Service

Nova Sigil LLC
Effective date: October 21, 2026
Last updated: October 21, 2026

These Terms of Service ("Terms") are an agreement between you and Nova Sigil LLC ("Nova Sigil," "we," "us," or "our"). They cover your use of novasigil.com, our AI phone receptionist service (the "Service"), and the text messages we send. By using the website or the Service, or by agreeing to receive our text messages, you agree to these Terms. If you do not agree, do not use them.

Businesses that subscribe to the Service ("Clients") may also sign a separate service agreement with us. If that agreement conflicts with these Terms, the service agreement controls.

1. The Service

Nova Sigil provides an AI virtual assistant that answers phone calls for small businesses. The assistant tells each caller that it is a virtual assistant and that the call may be recorded. It takes messages and appointment requests and sends alerts to the business. Calls are recorded and transcribed as described in our Privacy Policy.

The virtual assistant is not a person and can make mistakes. It does not give professional, technical, or safety advice. In an emergency, call 911.

2. Client responsibilities

If you are a Client, you agree to:

  • give us accurate information about your business, services, service area, hours, and prices;
  • have the right to forward your business calls to the phone number we provide;
  • follow up on calls, messages, and appointment requests yourself, since the Service only passes them on;
  • use the Service only for lawful purposes and in line with applicable laws, including laws on call recording, telemarketing, and text messaging;
  • keep your account login details private.

3. Demos

We may give prospective Clients a free demo phone number set up for their business. Demos are for evaluation only, end after a short trial period, and may be ended by us at any time.

4. SMS Terms

Program name: Nova Sigil Alerts

What you will receive. Nova Sigil sends text messages about calls handled by the Service:

  • Clients and their staff get alerts about new job requests, messages, and appointment requests from callers.
  • Callers who agree on a call get a text about their service request.

These are informational messages only. We do not send marketing or promotional texts under this program.

How you opt in.

  • Clients opt in by giving us their mobile number and checking the consent box when they sign up or request a demo.
  • Callers opt in by saying yes when our virtual assistant asks, "Is it okay if we text you about this request?"

Agreeing to receive texts is not a condition of any purchase.

Message frequency varies based on how many calls come in.

Message and data rates may apply. Check with your mobile carrier for details about your plan.

To stop texts, reply STOP to any message. You will get one text confirming you are unsubscribed and no more messages after that. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or PARAR. To start again, reply START.

For help, reply HELP (or AYUDA), email support@novasigil.com, or call (786) 772-7516.

Carriers are not liable for delayed or undelivered messages.

Privacy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy.

5. Fees

Clients pay the fees in their service agreement or order. Unless that agreement says otherwise, fees are billed in advance, are not refundable, and do not include taxes. We may suspend the Service if fees are past due.

6. Acceptable use

You may not use the website or the Service to:

  • break any law or anyone else's rights;
  • send spam, harassing calls, or unsolicited messages;
  • interfere with or try to get unauthorized access to our systems;
  • copy, reverse engineer, or resell the Service without our written permission.

7. Intellectual property

We own the website, the Service, and all related software, content, and trademarks. Clients own their business information and the call data created for them. Clients give us permission to use that information to provide and improve the Service, as described in our Privacy Policy.

8. Third-party services

The Service relies on third-party providers, including telephone carriers and AI providers. We are not responsible for outages or errors caused by those providers or by mobile carriers.

9. Disclaimers

THE WEBSITE AND THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT EVERY CALL WILL BE ANSWERED, THAT EVERY MESSAGE WILL BE DELIVERED, OR THAT THE VIRTUAL ASSISTANT WILL ALWAYS BE ACCURATE.

10. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, NOVA SIGIL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES, INCLUDING FROM MISSED CALLS OR MESSAGES. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM AROSE, OR $100 IF YOU PAID NOTHING.

11. Indemnity

Clients agree to defend and hold Nova Sigil harmless from claims arising from the Client's business, the Client's use of the Service, or the Client's breach of these Terms or the law.

12. Termination

You may stop using the Service at any time. We may suspend or end your access if you break these Terms or if needed to protect the Service or others. Sections 7 through 13 survive termination.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida, and you agree to their jurisdiction.

14. Changes

We may update these Terms. We will post the new version on this page and change the "Last updated" date. If you keep using the website or the Service after a change, you accept the updated Terms.

15. Contact us

Nova Sigil LLC
14752 SW 65th Terrace
Miami, Florida 33193
Email: support@novasigil.com
Phone: (786) 772-7516